Our Vendor Certified Technicians offers a range of support options to ensure that your system operates at optimal functionality and worry free costly downtime.

Our support staff will walk you through step-by-step up to the resolution of your difficulties. Most of minor problems can be resolved within 10 minutes through phone support.

 We also offer on-site software/hardware repair services. Our experienced senior technicians will visit and resolve the problems on site, whether it's reimaging your system and up to hardware maintenance and configuration to ensure functionality and smooth operation.

If you prefer not to select our premium support service, we still offer service, Emergency Repair and phone support, chargeable on a time and materials basis.

As our value added service, we offer tutorial and additional configuration to help customer to operate and maintain their system independently.

* Support Center Telephone: 213-596-0322
* 9:00 am to 6:00 pm Pacific Time, Monday through Friday.

For non-emergency support you may email: support@21pos.com
or browse to our Knowledgebase for the answers
(24-hour response time during regular business hours)

*** Please note: Although the support center is available late night, weekends, and holidays, it is generally available for emergency purposes only.. Non-critical issues are handled during normal business hours. Normal business hours are Monday through Friday, 8:30am – 6:00pm Pacific Time.