| TYPE |
FULL SERVICE |
REGULAR SERVICE |
NO MAINTENANCE |
| Phone Support |
(M-F) 9am to 10pm
(Sat) 9am to 5pm |
(M-F) 9am to 6pm |
$25 / each 30min.
with advance Credit Card Payment |
| *Support by Remote Access |
Simple Database changes & hardware test (up to 1hr) |
Simple Database changes & hardware test (up to 30min) |
$25 / each 30min.
with advance Credit Card Payment |
| e-support On-line Training |
Free On-line Demo |
Free On-line Demo |
Free On-line Demo |
| Additional Training |
Up to 12hrs Free training/yr
(only @ 21POS Office)
extra $35/hr |
Up to 6hrs Free training/yr
(only @ 21POS Office)
extra $35/hr |
$35 / hr |
On-Site Service Fee (Monday-Friday)
(9am - 4pm) |
$45 / hr |
$65 / hr |
$125 for the first 1hr additional $75/hr |
| On-Site Service Fee (Saturday, No Guarantee) |
$145 up to 2hrs.
Additional hours $95/hr |
$195 up to 2hrs.
Additional hours $95/hr |
$245 up to 2hrs.
Additional hours $95/hr |
Hardware Replacement
**(Data Unit Only) |
* 2 Free Replacements within 1 year
*Extra charge for RMA
*$35 / each visit |
N/A
(Rental Only) |
N/A
(Rental Only) |
| Hardware RMA Service |
Pick up & Delivery $45
***RMA Charge |
Pick up & Delivery $65
***RMA Charge |
Pick up & Delivery $125
***RMA Charge |
| Extra Rental Service |
*Terminal $5 / day
*Printer $20 / mo.
(Fixed Rate for 30 Days)
*Plus On-Site Service Fee |
*Terminal $10 / day
*Printer $40 / mo.
(Fixed Rate for 30 Days)
*Plus On-Site Service Fee |
*Terminal $20 / day
*Printer $60 / mo.
(Fixed Rate for 30 Days)
*Plus On-Site Service Fee |
Credit Card Issue
(21POS Merchant) |
Included |
Included |
N/A |
Credit Card Issue
(Non 21POS Merchant) |
Included |
N/A |
N/A |
| Service Check-Up |
Included |
Included |
N/A |
